Do You Ship To My Country?

Due to the current global situation, we can deliver to basically all areas. For details, please ask our professional customer service team and they will answer your questions.

All orders are processed and shipped normally, but there may be minor delays due to carrier backlog.
Please be assured that we are taking all necessary actions to ensure the health and safety of our communities near and far.

For more information on delivery times and availability in certain countries, please contact us.

Do I Need A Paypal Account?

Not necessarily, you can use Paypal, but you can also check out with a credit or debit card.

Where Are The Products Made?

Our goods are sourced from reliable manufacturers across the globe. Products are mainly made in China, Singapore and Asian countries such as Malaysia and Japan, which are spiritual centers and top-quality products such as amethyst, obsidian and jade can be found. Through factory inspections and production guidelines, we ensure the highest product quality and fair working conditions with all our partner factories.

Where can I track my order?

Once your order ships, you will receive an email with a tracking number so you can track your package at your convenience.

In addition, you can track your order at any time on our website, if you have any questions about the status of the tracking number displayed, please feel free to contact us.
We’re happy to help!

NOTE: Due to carrier systems, it may take up to 48 hours for your tracking number information to appear on the carrier’s website.

How long will it take for my package to arrive?

We will process all orders within 24 hours. Some products may be delayed due to shortage of goods and large quantities. Please understand.
Once you have the tracking number, it usually takes 7-15 days to arrive in the United States.

All orders are being processed and shipped normally, but there may be minor delays due to carrier backlogs caused by the current global situation. The logistics chain does not solely depend on us, but we strive to deliver items as quickly as possible.

For more information about delivery times, please contact our fantastic team here.

The order shows that it has been signed for, but I haven’t received it yet?

If you do not receive your order within the estimated delivery time, please contact us and we will check everything immediately.

If the tracking number shows that your package has arrived in your city, please feel free to contact the post office for more information about delivery.

Please note that we are not responsible for any incorrect delivery address and phone number provided at the time of purchase. If your shipping information is incorrect, please let us know as soon as possible.

What should I do if I can't find my tracking number on the website?

Please wait 48 hours for shipping updates to appear on the tracking website. Carriers may experience minor delays and require additional time to update tracking numbers.

If you have any questions, or if you still can’t track your package after a few days, please contact us. We will check everything immediately.